1. Introduction

This privacy notice explains what we do with the information we collect from you, and how we process and keep it secure. At vive SPANISH, we are fully committed to ensuring the highest quality in our organization and services.
vive SPANISH takes the necessary measures to guarantee the security, integrity, and confidentiality of data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and the new Organic Law 3/2018 of 5 December on Data Protection and the Guarantee of Digital Rights (LOPDGDD).

2. Our basis for using your data

We only use data that you provide to us directly, meaning we have your consent. We do not use personal data from publicly accessible sources, nor do we engage in automated decision-making or automated profiling.
There may be occasions when we use your data to fulfill our contractual obligations to you. For example, if you have made a payment and have a specific shipping request, we may share your address details with a courier service.
If you have made a payment to us (e.g., for a course), we may share your data with official bodies that have a legitimate interest (e.g., investigating fraud), as this is a legal obligation.

3. What data we collect

When do we collect your personal data? – When you visit vivespanish.com and fill out an inquiry form, we record the information and use it to contact you regarding that registration or inquiry. – When you complete the level test, we email you your details and your test results. – If you contact us with a complaint, we will share the details of that complaint with the school or the person concerned in order to investigate and help resolve the issue. – If you send an email to info@vivespanish.com, you will be providing us with some of your personal data. We will use this data to respond to you professionally and transparently.

4. Who we share your data with

We only share the information you provide when making an inquiry or request. You provide this data with your consent, and that consent serves as our legal basis for processing it.
We work with other companies, such as IT firms that support our website and business systems, financial companies that process payments, and courier services. These companies only have access to your data to the extent necessary to fulfill the contract between you and us.
We may share your email address with Google and/or Facebook (acting as data processors) so they can use it on our behalf for marketing and promotional purposes. Google and Facebook may also use your socio-demographic information to identify other people like you—with similar commercial interests—to whom our school can be promoted.

5. How long we keep your data

We only retain your data for as long as necessary. For example: – If you file a complaint, we will keep your data for a maximum of 12 months from the date the complaint is resolved. – If you enroll in a course with us, we will keep your data for a maximum of 24 months.

6. Your rights

You have the right to: – Request access to the personal data we hold about you. We may charge an administrative fee for this. – Request the correction of your personal data if it is incorrect, outdated, or incomplete. – Withdraw your consent for us to use your data. In such a case, we will stop using your personal data and delete it. We will respond to any of these requests within 30 days of receiving them. You can send an email to info@vivespanish.com or write to vive SPANISH, Calle Guardia Civil, 30-Bajo derecha, 46020 Valencia, Spain.

7. Deletion of your data

You have the right to request the deletion or removal of your data. – If you have contacted us via email, simply reply to that email requesting that all correspondence be deleted. We will do so within 30 days and confirm that it has been completed.

8. How we protect your data

We take data security very seriously. We secure access to all transactional areas of our websites using “https” technology. Access to your personal data on our servers is password-protected, and our servers are physically secured.

9. Who to contact

If you have any questions, please send an email to info@vivespanish.com or write to vive SPANISH, Calle Guardia Civil, 30-Bajo derecha, 46020 Valencia, Spain.
This policy was last updated on November 15, 2023.