Privacy Policy

1. Introduction

This privacy notice explains what we do with the information we collect from you, and how we handle it and keep it safe. At vive SPANISH we are totally committed to ensuring the best quality in the organisation and service.
vive SPANISH adopts the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons related to the processing of personal data and their free circulation, and repealing the old LOPD, the new Organic Law 3/2018, of December 5, on Data Protection and Guarantee of Digital Rights (LOPDGDD).

2. Our basis for using your information

We only use data which you directly supply to us, and that means the basis is your consent. We don’t use any personal data from publically accessible sources, or automated decision making or automated profiling.
There may be occasions when we use your data to complete our contractual obligation to you. For example, if you have paid for something and have a particular delivery request, we may share your address details with a courier.
If you have paid for something with us (for example a course), we may share your details with statutory bodies who have a legitimate interest (for example investigating fraud) because it’s a legal obligation for us to do this.

3. What data we collect

– When do we collect your personal data?
– When you visit and complete an enquiry form, we record the information and use it to contact you regarding that registration or enquiry.
When you complete the language level test, your details and score results are emailed to you.
– If you contact us with a complaint, we will share details of it with the school or person  you are complaining about in order to investigate and assist its resolution.
– If you e-mai to any of our emails, you will be supplying some of your personal details. We will use this to respond to you professionally and transparently.

4. Who we share your data with

We share only the information you supply at the time of making the enquiry or application. You are entering this data with your consent, and that is our basis for processing it.
We work with other companies, such as IT companies who support our website and other business systems, financial companies which process payments and couriers. They only have access to your data to such an extent as enables them to complete their contract with us.
We may share your email address with Google and/or Facebook (acting as data processors) for them to use on our behalf in connection with the creation of marketing and promotion for us. Google and Facebook may also use socio-demographic information about you to identify other people like you, with similar business interests to present our marketing to.

5. How long we keep your data

We only hold your data for long as is necessary. For example,
– If you make a complaint, we will keep your details for a maximum of 12 months from the date the complaint was resolved.
– If you enrol on a course with us, we will keep your details for a maximum of 24 months.

6. Your rights

You have the right to:
– Request access to the personal data we hold about you. We may levy an administrative charge for providing this.
– Ask for the correction of your personal data when incorrect, out of date or incomplete.
– Withdraw consent for us to use your data. If so we will stop using your personal data and delete it.
For any of these requests, we will respond within 30 days of receiving the request. Either email, or write to vive SPANISH, Calle Guardia Civil, 30-Bajo derecha, 46020 Valencia-Spain..

7. Deleting your data

You have the right to request the deletion or removal of your data.
– If you have contacted us through an e-mail address, simply reply to that e-mail requesting that all correspondence about you is deleted. We will do this within 30 days, and confirm that it has been done.

8. How we protect your data

We take data security very seriously. We secure access to all transactional areas of our websites using ‘https’ technology. Access to your personal data on our servers is password protected, and our servers are physically secured.

9. Con quién ponerse en contacto

If you have any questions, please email, or write to vive SPANISH, Calle Guardia Civil, 30-Bajo derecha, 46020 Valencia-Spain.
This policy was last updated on 15 November 2023